Look beyond
the headline.
Public-sector AI can affect access to services and the exercise of rights. A procurement decision therefore needs to consider who can inspect a system, contest an outcome and take responsibility for failures.
- 01Identify which decisions can affect rights or access.
- 02Require records, oversight and named responsibility.
- 03Design an accessible appeal path before deployment.
What the figure
can tell us.
Govern, Map, Measure and Manage: the functions in the NIST AI Risk Management Framework.
Read NIST AI RMF 1.0, 2023 ↗Read the source for its methods and limits. A published estimate, observed result and future projection answer different questions. The research figures describe this topic; they are not learner scores.
A benefit.
A consequence.
What it can give
Better search, translation and administrative support can make services easier to navigate and free staff for complex cases.
What it can cost
Opaque decisions can undermine due process. Vendor dependency and poor records can make it harder for the public to establish how an outcome was reached.
The judgement depends on context. Which effects matter most, who experiences them, and what evidence would change the decision?